General Terms and Conditions of Usage

Travel Insurance Consultants (TIC) is a division of Santam Limited (Santam). By using this website these General Terms and Conditions of Usage (Terms of Use) apply to you and you agree to comply with the Terms of Use. Please read these Terms of Use before using this website.

The Terms of use set out below apply to this and all other websites owned, operated, or sponsored by TIC – unless such other website specifically provides otherwise.

By using the TIC website these Terms of Use apply to you and you agree to comply with the Terms of Use. Please check the website regularly for changes to the Terms of Use. The Terms of Use may change from time to time and the terms displayed at the time that you use the website will govern your use of the website.

Privacy Policy

Travel Insurance Consultants, a division of Santam Limited (TIC), is committed to ensuring the privacy and integrity of information submitted by visitors to our web-site. All information of a personal nature submitted or provided by visitors will be treated confidentially and will not be disclosed to any person without express consent of the visitor concerned. However, disclosure or any information provided or submitted by a visitor may be made where such information is in the public domain or TIC is obliged in terms of any law, order of court, legal process or other lawful reason to disclose such information.

Personal information may be disclosed to TIC employees, suppliers and marketing agents where this information is necessary for them to evaluate and enhance the product and services offered on this web-site.

TIC may disclose certain personal information of visitors, such as names, physical, postal and e-mail addresses to affiliated service providers for purposes of distributing promotional materials, newsletters, surveys and questionnaires or other information or material but only if a visitor has specifically indicated its willingness to receive such materials or information.

TIC may provide third parties with general information that does not include particular personal information about visitors, such as their names and addresses, and which is intended to be used solely for compiling statistical or demographic information or otherwise abstract and non-personalised information.

TIC may do a soft inquiry (a credit report check that does not affect an individual's credit score) when an id number is submitted when a quote is requested.

TIC does not and cannot control the confidentiality, access to or dissemination of information which is retrieved through the use of "cookies" or information retrieved through the collecting and storing of IP addresses of visitors to this web-site.

A "cookie" is a computer file, which is transferred automatically from our web site to a visitor's computer during an online session, and which enables TIC, its sponsors and advertisers to customise webpage content and to gather general information on the use and frequency of the visitor traffic.

An IP address is an address assigned to your computer or server identifying it when conducting Internet activity.

For a more comprehensive understanding of TIC’s application of the Protection of Personal Information Act No. 4 of 2013 please refer to the Consent to Process Personal Information document on the website.

TIC does not support or encourage and will take all reasonable measures to ensure the prohibition and removal from this web-site of all material, which is or is likely to be interpreted, in TIC's opinion, as libellous, harmful, threatening, abusive, defamatory, indecent, obscene or pornographic.

TIC App: Data collection, usage and removal

If you register as a user on our app we collect and store your email address and password. If you use one of the third party platforms to sign into our app we collect the following information:

  • Email
  • Google Id or
  • Facebook Id or
  • Apple Id

If you provide optional further information in your profile we collect:

  • Profile Picture
  • First Name
  • Last Name
  • Birth Date
  • Identity Number
  • Street Address
  • Postal Code
  • Gender
  • City
  • Title
  • Country
  • If Geolocation is enabled for assistance company, your location at the time of chatting to the assistance company

The purpose of the information collected is to provide you with access to the app and also to have your important information related to services as provided for by your policy.

Request your data to be removed from the app:

To have your data removed kindly send an email to : ITSupport [at]
Please provide:
Name & Surname
Email address used to register

Copyrights and Trademarks

A visitor's access to this web-site, and the information contained on it, does not in any way convey or transfer any right in or to the intellectual property rights of TIC or its customers' data or information displayed or accessible from the web-site (including all text, layout, graphics, artworks, animation material and general representation of the web-site) or in any of the trademarks, copyright, designs, patents, domain names, know-how, confidential information, trade secrets or any other intellectual property rights which may vest in TIC or in the author, compiler, creator or licensor of such information.

All TIC's trademarks, logos, brands, domain names and other marks and intellectual property relating to this web-site, or any information contained or accessible from this web-site shall remain the sole and exclusive property of TIC and the relevant authors or licensors, and the visitor undertakes that he/she/it will not use, duplicate, distribute, disseminate, adapt, display, alter or otherwise deal with such intellectual property without TIC, the relevant licensor or author's prior written approval.

Copyright and all other intellectual property rights subsisting in any database/s maintained by TIC and relating to this web-site is owned by TIC or the relevant provider or supplier thereof.

A visitor may only use information retrieved, viewed, downloaded or otherwise obtained by viewing this web-site, for his/her/its own personal and non-commercial use and such information and/or data may not be sold, resold, transmitted or otherwise made available or disseminated in any manner via any media to any third parties unless the prior written consent of TIC has been obtained.

The visitor undertakes not to change or delete any proprietary notices contained in any material, data or information downloaded or otherwise retrieved from this web-site.

Under no circumstances may a visitor use, duplicate, distribute, reverse, engineer, disassemble, decompile, reproduce, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means, (electrical, mechanical, photo reproduction, recording on or otherwise) any of the material, information or content viewed, downloaded or otherwise retrieved from this web-site without the prior written consent of TIC.


While TIC will take all reasonable measures to ensure an efficient, uninterrupted and error-free service to all its online customers, neither TIC nor any of its employees, representatives or assigns will be liable to any online customer for any loss or damage of whatsoever nature caused by or attributable to any:

  • fact or circumstance beyond the reasonable control of TIC, including the breakdown or interruption in the services provided by external service providers and the unavailability or defective performance of any software or any of the services available on or from this web-site;
  • breach of privacy, security or confidentiality or any infringement of intellectual property rights by any person or entity;
  • loss, damage, destruction, theft, contamination or corruption of any data, information or content accessible from or available on this web-site;
  • reliance on, publication or use of any information or data contained on or accessible from this web-site including information and data contained in advertising banners, third party software, pop-up windows, buttons, intermercials, hypertext links and advertising sponsorships;
  • failure by a visitor or online customers to maintain the confidentiality of their personal username and password, or the disclosure of personal usernames and/or passwords to any person or entity;
  • hacking, infection by viruses, Trojan horses, or any other computer programming routines or software that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any software programme, system, data or personal information;
  • failure to adhere to the provisions of any terms and conditions governing the use and access to the services and facilities offered from time to time on this web-site;
  • any lawful act or omission by TIC, its representatives and service providers in respect of or relating to the maintenance and support of this web-site and any supporting software or otherwise in the interests of protecting TIC's proprietary rights or the privacy and confidentiality of visitors and online customers and their personal information;
  • and consequential or indirect loss or damage whether foreseeable or otherwise.
E-mail disclaimer

E-mails sent by Travel Insurance Consultants (TIC) contain privileged or confidential information and may be subject to legal privilege. E-mails and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. Access to e-mails by anyone other than the intended individual or entity is therefore strictly prohibited. If an e-mail is received in error please notify TIC immediately. If you are not the named addressee you should not disseminate, distribute, copy or in any other way deal with such e-mail. Please delete such e-mail from your system immediately. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

SMS Terms of Use (SMS includes, but is not limited to, messages sent via the internet on platforms such as WhatsApp or similar)

Please note the terms of use set out below. They are binding for all SMS’s.

Please check this web page regularly for changes. The terms of use may change from time to time and without notice. The changed terms are also binding.

Please read the Terms of use carefully before using any of our other web pages.

a) Privacy policy

Your privacy is important to us.
Always ensure that we have your latest cell phone number, and alert us immediately if your cell phone has been lost or stolen.
Personal information sent to us will be treated in accordance with our Privacy policy.

b) Disclaimer

TIC will in no event be responsible for any direct, indirect, special or consequential loss or expense that may be attributable, directly or indirectly, to the use of SMS’s.
TIC won’t be responsible for any interruption, delayed or failed transmission, loss of data, storage or delivery of information resulting from any cause.
All the information sent by us via SMS is provided without any representation or warranty whatsoever, whether express or implied. In particular, TIC makes no representation or warranties about the correctness of any information contained, the suitability of any products or services mentioned or the soundness of any general advice offered in a SMS.

c) Applicable law

The use of, and information appearing in SMS's is governed and interpreted in accordance with the laws of the Republic of South Africa.

d) Intellectual property rights

Nothing on any SMS should be construed as granting (by implication, estoppel, or otherwise) any license or right to use any intellectual property rights envisaged in the previous paragraph without our written permission. You may not use the name of TIC or our logo in any way without our prior written permission.

e) Breach

TIC reserves the right to refuse to provide any SMS service if: (a) you breach any of these terms of use; (b) we’re unable to verify or authenticate any information you provide to us; or (c) we believe that you’re conducting activities that are illegal or abusive, or put TIC in disrepute.

f) Indemnity

You agree to indemnify and hold harmless any member of the TIC group – and our respective directors, officers, employees, agents, licensors, suppliers and any third party information providers – from and against all losses and expenses (including attorney and own client costs), resulting from you violating any of these terms of use.

Presumption and Indemnity Clause

The user of this site hereby indemnifies and holds TIC harmless against all and any loss, liability, action, law suits, proceedings, costs, demands, and damages of all and every kind, (including but not limited to, direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the services offered on this website, or in the use of these services offered, information and / or images available on this web-site, whether due to TIC's negligence or not.

Due to the lack of personal contact in online communication and transactions, TIC relies exclusively on the correctness and accuracy of information submitted and the good faith of its online customers. Failure to provide honest, accurate and complete disclosure may lead to the annulment of policies.

Online customers must keep confidential their personal usernames and passwords, at all times. TIC shall be entitled to presume the authenticity and validity of any online communication or transaction and that the online customer is the originator of such online communication or transaction where the username and password of that online customer is used to gain access to, view and/or engage in any activity or transaction or service offered on this web-site.

The online customer hereby indemnifies TIC, its employees, representatives and service providers and holds them harmless against any and all claims, losses and damages which TIC or any third party may incur as a result of reliance placed on any information, data and material furnished by a prospective policyholder or policyholder to TIC.

Termination and Variation

TIC reserves the right to alter, restrict and / or terminate the services on its website to the user in particular, or to the public in general, without notice or reason, or to revise these terms and conditions at any time. Such changes will be posted on this website and be deemed to have been accepted by the user if the user continues using the website. The obligation therefore will be on the user of this website to review these terms and conditions at regular intervals.

No warranties

While TIC will take care to provide accurate information on the TIC website, the information displayed on the TIC website is provided without any express or implied warranty (guarantee that the information is correct) of any kind whatsoever. In particular, TIC does not warrant that it is appropriate or suitable for any particular purpose, that it is complete or accurate, or that it or any hardware on which it is stored is virus-free.

Restricted use

Unless otherwise indicated in writing, all information, products, and services displayed on or accessed through the TIC website are for your personal and non-commercial use only. You may not -

  • Reproduce, modify, or create derivative works from; publish, distribute, transmit, or display; or license or transfer any of the content displayed on the website - unless you have TIC's prior written authorisation;
  • Decompile, reverse engineer, or disassemble the website, a linked website, or any software employed in the display or operation of the website;
  • Post on or transmit to the website content of an unlawful nature, for example: (a) content that is threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane; or (b) content that could damage TIC's image or impair its ability to do business;
  • Use the website in a manner that could damage, disable, overburden, or impair any TIC server (computer), or network connected to any TIC server, or interfere with any other party's use of the TIC website;
  • Interfere with any content displayed on the TIC website or attempt or gain unauthorised access (without TIC’s written consent) to the information displayed on the website to which you may not be authorised, or to any secure area on the website, a TIC server or any other part of the TIC information system. Any attempt, whether successful or unsuccessful, to interfere with the information displayed on the TIC website or to gain access to information or any part of the TIC information system to which you are not authorized, is unlawful and is an offence in terms of the provisions of Section 86 of the Electronic Communications and Transactions Act No. 25 of 2002, for which you may be prosecuted and, if found guilty, punished.
  • Create a link from another website to the TIC website, or any of the web pages which constitute the TIC website, without TIC's prior written consent;
  • Frame the website or any of its pages without TIC's prior written consent.
Electronic transactions, communications, and records

When you communicate with TIC by electronic communication provided or as may be directed on this website, you consent to receiving responses to your communications by electronic communication addressed to you by TIC. You thereby agree that all electronic agreements, notices, disclosures, and other communications sent by TIC satisfy any legal requirement that such communications should be in writing.

You accept the risks inherent in electronic communication in whatever form.

You consent to TIC acting on the information communicated to TIC electronically. You are responsible to ensure that TIC has received the information communicated electronically.

You acknowledge and consent that TIC, in its discretion, may retain and store your electronic communications as may be lawfully required. You agree that the electronic records stored by TIC will constitute rebuttable) proof (it may be challenged) of the content of the records.

Any email communication (including but not limited to Sms’s messages sent via data for example Whatsapp) sent to you will be regarded for the purposes of this agreement to have been received by you when it enters an information system outside of the control of TIC.

User ID and password

If you subscribe to a service or product provided on the TIC website you may be required to choose a user id (an identifying name) and a password. You are entirely responsible for –

  • Maintaining the confidentiality of your password (you must not give the password to anyone else);
  • All activities that occur in your account (using your user id and, if required, your password), either with or without your knowledge;
  • Notifying TIC immediately of any unauthorised use (use that you did not consent to) of your user id and/or password or any other breach of security that you know of;
  • For losses suffered by TIC or a third party due to someone other than you using your user id and/or password.
Mobile access and use

You may access the TIC website using a mobile device (including a mobile telephone).

The Terms of Use apply with equal force and effect regardless of the manner of your access and browsing of the TIC website.


These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and the user of this website will submit to the jurisdiction of the South African courts.

TIC's failure to exercise any particular right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

Cookie policy

TIC engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about TIC customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers.

The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us. Third party vendors, including Google and DoubleClick, show TIC's ads on sites on the internet. Third party vendors, including Google and DoubleClick, use cookies to serve ads based on a user's prior visits to TIC's website.

Users may opt out of Google and DoubleClick’s use of cookies by visiting the Google advertising opt-out page or by visiting the Network Advertising Initiative opt out page

Access to Information Act

Click here for the Access to Information Act manual.

Travel Insurance Consultants (Pty) Ltd
The Pavilion The Wanderers Office Park 52 Corlett Drive Illovo Johannesburg
P O Box 3337 Cramerview 2060 South Africa
T +27 (0)11 521 4000
F +27 (0)11 521 4401