The following story illustrates how TIC helped clients in their hour of need.
Travellers:Lewellin and Ursula
Locations:Buenos Aires and Barcelona, Total Amount Claimed: R37 000
Lewellin and Ursula Brown travel overseas frequently, and have visited six continents and 18 countries in five years. Although most of their travels have
been incident free, they required assistance on their last two travel excursions, and the help they received, due to the fact that they had TIC travel
insurance, was vitally important.
"In Buenos Aires I was pickpocketed on a train and my purse, containing R7000 and my credit cards, was stolen.” says Lewellin.
"I was fully reimbursed within days after showing proof of my withdrawal slips. I also had to take a learner in my hockey team to a hospital and the arrangements
made by TIC were excellent. We paid the medical costs and claimed when we got back home.
When I travelled to Barcelona a few months later my travel bag, which contained our passports, visas, money, camera and cell phone, was stolen. After
contacting TIC, our flights were reallocated, the embassy fees were reimbursed, and temporary travel documents arranged. Within two weeks after submitting
our full claim we were reimbursed to our satisfaction.
It is very important to have travel insurance. When you incur hospitalisation expenses in a foreign country, someone must pay for them and if you are
insured the financial worries are less. This can happen at any time! Losing passports and visas in a Schengen country is a nightmare but we were guided
through the steps to get back home and we never worried about exceeding our budget with regard to extra flights as we knew that we were covered and would
be reimbursed. When you’re in a foreign country there is often a language barrier to deal with, and knowing that help is a telephone call away is a great
stress reliever.
My wife and I will never ever travel without travel insurance as we have experienced professional help when needed whether it was in regard to a medical
or theft related incident."