Client Testimonials

You never know how valuable travel insurance is until you need it.

The following story illustrates how TIC helped clients in their hour of need.

Travellers:Lewellin and Ursula

Locations:Buenos Aires and Barcelona, Total Amount Claimed: R37 000

Lewellin and Ursula Brown travel overseas frequently, and have visited six continents and 18 countries in five years. Although most of their travels have been incident free, they required assistance on their last two travel excursions, and the help they received, due to the fact that they had TIC travel insurance, was vitally important.


"In Buenos Aires I was pickpocketed on a train and my purse, containing R7000 and my credit cards, was stolen.” says Lewellin.

"I was fully reimbursed within days after showing proof of my withdrawal slips. I also had to take a learner in my hockey team to a hospital and the arrangements made by TIC were excellent. We paid the medical costs and claimed when we got back home.

When I travelled to Barcelona a few months later my travel bag, which contained our passports, visas, money, camera and cell phone, was stolen. After contacting TIC, our flights were reallocated, the embassy fees were reimbursed, and temporary travel documents arranged. Within two weeks after submitting our full claim we were reimbursed to our satisfaction.

It is very important to have travel insurance. When you incur hospitalisation expenses in a foreign country, someone must pay for them and if you are insured the financial worries are less. This can happen at any time! Losing passports and visas in a Schengen country is a nightmare but we were guided through the steps to get back home and we never worried about exceeding our budget with regard to extra flights as we knew that we were covered and would be reimbursed. When you’re in a foreign country there is often a language barrier to deal with, and knowing that help is a telephone call away is a great stress reliever.

My wife and I will never ever travel without travel insurance as we have experienced professional help when needed whether it was in regard to a medical or theft related incident."

Travel Insurance Consultants (Pty) Ltd
The Pavilion The Wanderers Office Park 52 Corlett Drive Illovo Johannesburg
P O Box 3337 Cramerview 2060 South Africa
T +27 (0)11 521 4000
F +27 (0)11 521 4401