If you are not able to use the facility above, check your policy documentation near the bottom of page one where you will find the emergency assistance company's contact details.

What to do in the event of a medical emergency

Reverse charges are accepted by the assistance company. Call immediately for help with your medical emergency and/or assistance with your claim. You will be directed to a suitable medical facility and they will provide you with a hospital admission guarantee on behalf of TIC.

The assistance company will need:

• Your full name
• Policy number
• Location
• The nature of your claim

You will also need to indicate what type of assistance you require.

For medical expenses that exceed R10 000, you will need to obtain the assistance provider’s approval.

All other claims

Please see our Claims Procedure