Get travel assistance

Insured's Details


Policy Number

Period Of Cover

In order for us to route your request to the correct assistance provider, please enter your details.

We are not able to assist you with changes to your policy or cover through this facility, if you require changes to your policy please contact us during office hours or email

Policy Number
Date of birth
Contact Tel
Where can we reach you now?

If you are not able to use the facility above, check your policy documentation near the bottom of page one where you will find the emergency assistance company's contact details.

What to do in the event of a medical emergency

Reverse charges are accepted by the assistance company. Call immediately for help with your medical emergency and/or assistance with your claim. You will be directed to a suitable medical facility and they will provide you with a hospital admission guarantee on behalf of TIC.

The assistance company will need:

  • Your full name
  • Policy number
  • Location
  • The nature of your claim

You will also need to indicate what type of assistance you require.

For medical expenses that exceed R10 000, you will need to obtain the assistance provider’s approval.

All other claims

Please see our Claims Procedure

Travel Insurance Consultants (Pty) Ltd
The Pavilion The Wanderers Office Park 52 Corlett Drive Illovo Johannesburg
P O Box 3337 Cramerview 2060 South Africa
T +27 (0)11 521 4000
F +27 (0)11 521 4401