We are not able to assist you with changes to your policy or cover through this facility, if you require changes to your policy please contact us during office hours or email firstname.lastname@example.org
If you are not able to use the facility above, check on your policy documentation near the bottom of page one where you will find the emergency assistance company's contact details.
(Reverse charges are accepted 24/7).
Reverse charges are accepted by the assistance company. Call immediately for
help with your medical emergency and/or assistance with your claim.
You will be directed to a suitable medical facility and they
will provide you with a hospital admission guarantee on behalf of TIC.
The assistance company will need:
You will also need to indicate what type of assistance you require.
For medical expenses that exceed R10 000, you will need to obtain the assistance
Please see our Claims Procedure
How do I claim?
Claim RegistrationYou must lodge your claim within 30 days of your return to South Africa.
Must I be back in South Africa to claim?No, you may lodge a claim while you are abroad.
If I am travelling into Africa is malaria covered?Yes. Emergency malaria treatment is covered.
Santam is an authorised financial services provider (licence number 3416)